Program Assistant

Support structure. Maintain safety. Be a steady presence.

Volunteers of America Delaware Valley is seeking a dependable and detail-oriented Program Assistant to join our Behavioral Health and Reentry Services team. In this essential front-line role, you'll help ensure the smooth, safe, and respectful operation of our residential facilities—supporting clients as they rebuild their lives and transition toward greater independence.

This is a hands-on role perfect for someone who values structure, has a calm and professional presence, and is motivated by meaningful, mission-driven work.

What You’ll Do:

• Conduct hourly facility rounds, monitor census, and ensure safety compliance
• Coordinate new client orientation, pass procedures, and curfew tracking
• Perform client room and facility inspections, search procedures, and safety checks
• Schedule and log medical appointments and meals; notify appropriate staff
• Monitor client medication procedures and record accordingly
• Document incidents, disciplinary actions, and maintain daily operational logs
• Support case management and ensure adherence to operational and security procedures
• Greet and screen visitors, manage sign-ins, and operate security equipment
• Conduct drug and alcohol screenings as needed and report findings
• Assist with clerical tasks and support special programming and training requirements

What You Need:

• High school diploma or equivalent
• Experience in human services preferred but not required
• Strong communication skills and the ability to remain calm, professional, and organized
• Valid driver’s license and ability to meet agency driving standards
• Ability to pass required background clearance
• Bilingual fluency is a plus

Why This Role Matters:

• This role supports the everyday operations that keep clients safe, programs compliant, and transitions successful. You’ll be the person who helps maintain order and support residents while gaining valuable experience in a human services environment.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA